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Terms of Service

TERMS OF SERVICE FOR CUSTOMERS 

Hello and welcome to Macro Impact Consulting! We're so happy to have you as a customer. These are our Terms of Service (“Terms”) which apply to all customers of Macro Impact Consulting [ABN 96666909744] (“we, us, our”). By using our Website and Services, you're agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). “You” could be any client or customer of ours. If you do not agree, unfortunately you cannot purchase any of our Video on Demand (“VOD”) Products online. 

BEFORE PURCHASE

Things you need to do before purchasing VOD Products on our Website

Before you buy anything from our Website, there are a few things you should know: 

  • you need to be over 18 years old or have parental consent;

  • please give us complete and accurate information to us, and promptly inform us if anything changes;

  • you need to use any special offers, gift codes or coupons at the time of purchase; they can't be applied after the fact; 

  • you want to ensure you have adequate technology set up and internet access to receive  any digital VOD Products

  • products you purchase have a limited lifespan and are available for you to access for the time duration indicated at the time of purchase

Acknowledgements you make when purchasing on our Website

Whilst we aim to do our best, please be aware that there may be:

  • occasional errors or omissions in VOD Product descriptions, prices, availability, and promotions;

  • technical problems accessing the VOD Products; and

  • some VOD Products that are limited to certain regions or groups of people.

Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the VOD Products. 

Acknowledgements you make in relation to Intellectual Property

All the Intellectual Property Rights in the VOD Products are owned by or licensed by us. We grant you a non-exclusive, non-transferable, royalty-free, revocable licence to use the VOD Products for your sole personal use only.

Please contact us immediately at connect@macroconsult.com.au if you have any concerns in relation to copyright, or personal information. 

AFTER PURCHASE

Things you need to know after purchasing on our Website

After purchasing something from our Website, there are a few more things you should know:

  • please follow the instructions in relation to the VOD Product;

  • if you have any issues with the VOD Product, if you cannot access a VOD Product, or if you require a refund, please contact us by email at connect@macroconsult.com.au within 48 hours;

  • please maintain the confidentiality of your login and password for your account accessing VOD Products;

  • you must not reproduce, duplicate, copy, sell, re-sell or exploit the VOD Products in any way;

  • please ask our prior written consent before publishing information about us; and

  • if there is a dispute, please keep all communications confidential.

Things we’d love you to do after purchasing on our Website

We love hearing from our customers and seeing their experiences with our VOD Products. If you have any photos, videos, testimonials, and/or case studies we'd be thrilled if you would share them with us. We might even use them for marketing and information purposes, publications, exhibitions, and professional awards across print or digital mediums, including our social media channels.

However, please note that by providing us with photos, videos, testimonials, and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at connect@macroconsult.com.au.

OTHER MATTERS YOU SHOULD BE AWARE OF

We may change information on our Website and store

Except as required by law, we may change shipping information, availability, VOD Product information, prices, promotions, and any other information on our Website.

We comply with the Australian Consumer Law

Our VOD Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the VOD Products repaired or replaced if the VOD Products fail to be of acceptable quality and the failure does not amount to a major failure. 

Except as required by law we do not warrant the quality of the VOD Products or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the VOD Products is due to your misuse, failure to comply with our instructions, or where you fail to provide us with adequate information.

If we need to cancel your order, we will provide a refund

We have the right to refuse, limit or cancel any order for our VOD Products, including, but not limited to, where any order appears to be by resellers or distributors without permission.

We can refuse to serve you and sell VOD Products at any time

We may stop providing our Website and Services at any time. We may also stop you using our Website and Services and stop you purchasing any of our VOD Products if you breach this Agreement.

LIABILITY AND INDEMNITY 

To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any VOD Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued VOD Products, your reliance on any of our information, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, or your use or misuse of any VOD Product.

 To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:

  • the replacement of the VOD Products or the supply of equivalent VOD Products; or

  • the payment of the cost of replacing the VOD Products or of acquiring equivalent VOD Products.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent VOD Product you have paid for.

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including but not limited to any breach of Intellectual Property Rights. You indemnify us against any and all Loss or Damage which we may suffer as a result of any Claims arising out of or in connection with a breach of this Agreement.

FORCE MAJEURE

Where there is a Force Majeure Event, we will not be considered in breach of this Agreement to the extent that our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in relation to any Force Majeure Event.


 IF THERE IS A DISPUTE 

In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

 OTHER 

This Agreement is to be construed in accordance with the laws of QLD, Australia, and you and we submit to the jurisdiction of the courts of QLD, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals, and communications whether oral or written, between you and us. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in this Agreement survive termination of this Agreement.

DEFINITIONS 

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Agreement means these Additional Terms and all other terms and conditions and policies published or linked to on our website.
Claim means any claim, under statute, tort, contract or negligence, any demand, award, or costs.
Content means any or any other content or information you provide to us. 

Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered. 

Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs. 

VOD Products means any VOD Product available through our Website, and includes all e-learning and VOD products, any online learning modules, and digital video on demand Products.
We, us, or our means Macro Impact Consulting [ABN 96666909744] and includes any of our directors, officers, employees, agents, partners, and contractors.
Website and Services means www.macroconsult.com.au, and everything available on this website including, but not limited to, all VOD Products and any services.